We believe in clear communication and fair practices. Here's everything you need to know about booking, canceling, and getting the most from your visit.
Green Salon & Sustainability
We are a certified Green Salon committed to sustainable practices and environmental responsibility.
We use eco-friendly, professional-grade products and minimize waste throughout our salon.
We offer refillable product options for clients who want to reduce their environmental footprint.
Bring your own reusable drinkware and enjoy complimentary beverages—no disposable cups!
Return empty product containers to receive 10% off your next retail purchase.
A $1 recycling fee per service supports our waste reduction and recycling programs.
Booking Policy
Chemical services (highlights, perms, straightening) require a deposit to secure your reservation.
$50 flat deposit for chemical services; remaining balance is due at your appointment.
All other services require a card hold for the cancellation fee (25% of service price) — no charge unless you cancel late.
Remaining balance is due at the time of your appointment.
Appointments can be booked online, by phone at (949) 942-8426, or via chat.
Walk-ins are always welcome! To guarantee your preferred stylist, time slot, or to ensure we have enough time for longer services, we recommend booking 1-2 weeks in advance, especially for weekends.
Minors must be accompanied by a parent or guardian.
Cancellation Policy
Cancellations made 4+ hours before your appointment are free—your hold will be fully released.
Cancellations made less than 4 hours before your appointment will incur a late cancellation fee of 25% of the service price.
No-shows will be charged 25% of the service price.
Two late cancellations or no-shows within 90 days may require prepayment for future bookings.
To cancel or reschedule, call us at (949) 942-8426 or message our Booking Consultant via the chat widget.
We understand life happens—repeat clients may request a one-time emergency fee waiver for extenuating circumstances.
Rescheduling
Rescheduling is treated the same as cancellations—if done 4+ hours before, there's no fee.
Rescheduling within 4 hours of your appointment may incur a late cancellation fee of 25%.
If you reschedule within a week of your original appointment date and have paid a late cancellation fee, 15% of that fee will be credited toward your new appointment.
Use our online Reschedule feature or contact us directly to move your appointment to a different date/time.
Based on stylist and service availability, we'll confirm your new appointment time.
Payment & Deposits
Deposits are non-refundable only if cancelled less than 4 hours before your appointment.
We accept all major credit cards and hold your card on file for the appointment.
If you need to cancel due to an emergency, we're happy to discuss your options—call us at (949) 942-8426.
Gift card purchases are non-refundable but can be transferred or extended upon request.
Refunds for deposits are processed within 3-5 business days.
What to Expect
Arrive 10 minutes early to check in and complete any necessary forms.
Consultations are included with all services to discuss your goals and expectations.
Service times are estimates—complex services may take longer.
Our stylists work one-on-one with you to ensure you're happy with the results.
If you're not satisfied, let us know immediately so we can make it right.
We offer a 48-hour satisfaction guarantee on most services.
Have Questions?
We're here to help clarify any policies or discuss your specific situation.